Shipping policy
How quickly will my item(s) ship?
We aim to ship in-stock orders within 3-5 days. Pre-orders will ship on or around the estimated release date noted on the respective product page(s).
Can I combine my poster order shipment? Or combine posters with other items (vinyl, apparel, toys, etc.) or vice versa?
Posters ship from our 3PL Static Medium (which specializes in print shipping), whereas all other inventory ships from our 3PL ShipRec in the US and Ochre in the UK (both of which specialize in the shipping of vinyl and other consumer products). This means that posters and other items cannot be combined in any shipments. However, up to four posters can be combined into one tube. Exceptions apply. Please reach out to customer support for how this may pertain to your order(s).
Can I combine multiple orders placed separately?
There are difficulties with combining orders, but on occasion it is possible. Please reach out to support@madebymutant.com and we will try our best to accommodate, but please note, there may be additional fees owed depending on the order size and shipping rate.
Similarly, we can always cancel and refund your existing order, allowing you to place a new order with the desired items. If you need to make any changes, please contact support@madebymutant.com.
What happens if I order an in-stock item and a pre-order item at the same time?
If your order contains any pre-order items, it will not ship until all items are available in our warehouse. Please reference the estimated ship date included on the pre-order product page. If you'd like for items to be shipped separately, please place separate orders for pre-order and in-stock items.
I'm a customer located outside the United States or United Kingdom. Will I be charged by customs for delivery?
Mutant's shipments are sent with DAP incoterms (Delivered at Place). So, depending on the product(s) you have purchased, the country of origin and shipping country of said product(s), and any corresponding import duties and/or tariffs applicable for your country for said product(s), you may be charged duties and/or tariffs by the delivering carrier.
Are you IOSS registered?
Yes! But please note that IOSS applies only to orders within the EU under the value of €150. For orders under €150, customers should not be required to pay fees for packages. For orders over €150, we will not charge you VAT; instead, this will need to be paid at the point of delivery. If you are charged any fees, please contact customer support with as much information as possible and we will help resolve the issue.
IOSS: IM7240006831
Are you VAT registered?
Yes! We are VAT registered in both the UK and France. Where applicable, and separate from IOSS, VAT will be charged on your purchase.
UK VAT: GB477700176
FR VAT: FR46945192714
What shipping method do you use for apparel, toys, home video, and other collectibles?
All non-poster items ship from either our Ypsilanti, MI warehouse or the UK Milton Keynes warehouse, in packaging relevant to the type of product.
Depending on your ship-to address, the address(es) from which the product(s) is/are shipping, and the shipping option you select, shipments are sent from a variety of carriers including USPS (US), Royal Mail (UK), FedEx, DHL, UPS, and Asendia. In all cases, a tracking number will be available.
What shipping method do you use for records?
Records ship from either our Ypsilanti, MI warehouse or the UK Milton Keynes warehouse, in deluxe, custom-designed mailers to offer superior protection.
Depending on your ship-to address, the address(es) from which the product(s) is/are shipping, and the shipping option you select, shipments are sent from a variety of carriers including USPS (US), Royal Mail (UK), FedEx, DHL, UPS, and Asendia. In all cases, a tracking number will be available.
What shipping method do you use for posters?
Posters ship from Los Angeles via our 3PL Static Medium and are sent in premium tubes (or flat pack when relevant) via FedEx Express (or USPS if an address is not eligible for FedEx shipments).
Why is a product shipping from a region different from the one I would expect?
Media products (records, CDs, cassettes, home video), apparel, toys, and other collectibles all ship from either our Ypsilanti, MI warehouse or the UK Milton Keynes warehouse.
Currently, for most territories, we offer the option to purchase a product from any location, in case a product you'd like to purchase has already sold out all inventory allocated to one location, but still has available inventory in another location.
For example, if you're located in the US, or geographically proximate to the US, typically your order will ship from the US. But if you're purchasing a product that only has available inventory in the UK, you have the option to still purchase that product and pay the cost of shipping from the UK.
Posters ship exclusively from the US.
Can I update the shipping address on my order and/or the shipment method?
Yes! As long as your order has not yet shipped, you may contact customer support to update your address and/or the shipment method.